Hours of Operation
Cleveland Child Care
and Development Center is open Monday through Friday from
6:30 am to 6:00 pm. We encourage you to have your child at
the center by 9:00 am. If your child will be arriving past
10:00 am please notify the center of their expected arrival
time, this will help us in planning daily activities. If
your child is going to be absent please let the center
Holidays and Vacation
Regular attendance is strongly encouraged
so your child can benefit fully from the program. Of course
there will be time your child will be absent and we ask you
to please notify the center. We care about you and your
child and this will help in planning daily activities.
There is no tuition refund for sick days,
family vacation time, holidays or days our center is closed
due to bad weather or circumstances beyond our control.
We will be closed on the following days;
New Year’s Day*
Martin Luther King Jr’s Birthday
*A floating holiday will be taken based
on the calendar for the current year. If the holiday falls
on a Saturday the holiday will be taken on a Friday. If the
holiday falls on a Sunday the holiday will be taken on a
At the time of enrollment you will meet
with the director, who will give you our handbook and the
necessary enrollment forms that must be complete and
returned before your child can attend Cleveland Child Care
and Development Center. All information on your child’s
forms is kept confidential. We encourage all parents to
observe in child’s group prior to enrollment.
The adjustment to a child care program is different for
every child. It is normal for children to have a fear of
being separated from you. Like adults, children need time to
adjust to their new surroundings. Try to prepare your child
for coming to the center by talking about the new people
they will meet and the new and fun things they will do. When
you bring your
child, a smile, good-buy kiss and some
reassurance that you will be back will help to comfort your
child. Our caring staff will help your child adjust and
usually children settle down shortly after the parents
leave. Feel free to call us any time to see how your child
Cleveland Child Care and Development Center accepts children
from six weeks to twelve years old. The center does not
discriminate in the enrollment of children or selection of
staff or volunteers upon the basis of race, color, creed,
age, religion, sex, national origin, or handicap.
Parent Fees and
A financial agreement will be discussed,
signed and placed in your child’s folder upon admissions.
Payment is due on Monday of each week or you may prepay
monthly due on the first day of the month. You may pay with
cash, check or
money order. Cash must be given to the
director or the owner directly and they will write a
receipt. There will be a $35.00 service charge for each
returned check. After two returned checks we require cash
A two week written notice is required prior to leaving
Cleveland Child Care and Development Center. If you leave
prior to the two weeks, you are still responsible for the
full payment up to and including your child’s last day.
If you pick up your child after 6:00 p.m. there will be a
late fee of $1.00 for the each minute past 6:00 p. m. This
is due when you pick up your child or it will be added to
you bill. Repeated late pickup will be a reason to terminate
your child’s care with Cleveland Child Care and Development
Upon arrival a responsible adult must
bring your child into their classroom, sign them in and
speak to the staff member so she is aware of your child’s
arrival. Never leave your child in a classroom without a
Upon departure your child must be signed out and a staff
member notified that the child is leaving. Children will
only be allowed to leave the center with those individual
listed on the Pick Up Authorization form. Please update the
list as needed. Please advise all those who pick up your
child they will be required to show proper identification
before the child will be released. While this may be
inconvenient please remember we do this for the safely of
the children. Authorization is required in writing when
anyone other than designated adult arrives to pick up the
Before and after
school services, and field trips
We provide transportation to and from the
following schools; Cleveland Elementary, Dixon Elementary,
McGee’s Crossroads Elementary, Polenta Elementary, West View
Elementary. If your child is riding the van to and/or from
school you must notify the director of any schedule changes
before the van run begins. The center must be notified if
the child will not be riding the van from school to
Cleveland Child Care and
Development Center. We will take
roll on the van before we leave the school parking lot and
if a child is not on the van we will check with school
officials. This takes time and interferes with the van
schedule at other schools.
Parents will be notified in advance of any field trips. A
standard release for field trips is included on the parent
agreement form. Children will ride in the day care vans.
The safety and well being of all children and staff is of
great concern to Cleveland Child Care and Development
Center. Inappropriate behavior on the van, which endangers
the child or others, will not be tolerated.
We encourage parents to be part of our
program and there many activities in which you can be a
part. Activities include birthday parties, seasonal
celebrations, field trips, parent conferences and
Birthday parties are a special time for children and we
welcome the opportunity to be part of the celebration. You
will need to speak with your child’s teacher to schedule the
party. All food must be commercial prepared.
We have an open door policy and parents are welcome to visit
the center at any time without notice. We do ask you to
check in with the office when you arrive.
Fire drills are held monthly to acquaint
your child with the evacuation procedures.
The fire alarm is loud and may be scary to children. It will
be helpful to talk with your child to help prepare them. In
time they will know just what to do.
Children will be taken outside for play
each day, weather permitting. Appropriate clothing for
outdoor play should be worn, we ask for closed toe shoes to
be worn for the protection of your child’s feet. Please send
proper outdoor clothing such as a jacket, sweater, hat and
mittens. Children who cannot participate in outdoor play due
to being ill should remain at home. We do not have the
necessary staffing for some children to remain inside while
others go outside.
Items to be
Provided by Parents/Personal Belongings
Please be mindful that children will be
busy in exploring their environment and their clothes may
become soiled. We will provide smocks for painting. Children
need to have a complete
change of clothes at the center that
is appropriate for the season. Please include shirt,
pants/short, underwear, and socks. All garments should be
labeled with the child’s name. Soiled clothing must be taken
home and replaced the next day.
Please feel free to bring a pillow, blanket or soft
toy/stuffed animal for nap time. Any personal items and
other toys should be kept at home, we cannot guarantee they
won’t become damaged or lost. We are not responsible for
replacing any items that are damaged or lost.
Cleveland Child Care and Development
Center will provide breakfast, lunch and an afternoon snack.
All menus are written to comply with the USDA food program
guidelines. Our menus are posted on the parent board.
Cleveland Child Care and Development
Center does not administer any prescription or over the
Care of Sick
We will provide care for a mildly ill
child who has a Fahrenheit temperature of less than 100
degrees axillary, 101 degrees orally, or 102 degrees
rectally and who remains capable of participation in routine
group activities; provided the child does not:
1. have the sudden onset of diarrhea
characterized by an increased number of bowel movements
compared to the child’s normal pattern and with increased
2. have two or more episodes of vomiting within a 12 hour
3. have a red eye with white or yellow eye discharge until
24 hours after treatment.
4. have scabies or lice.
5. have known chicken pox or a rash suggestive of chicken
6. have tuberculosis, until a health professional states
that the child is not infectious.
7. have strep throat, until 24 hours after treatment has
8. have pertussis, until five days after appropriate
9. have hepatitis A virus infection, until one week after
onset of illness or jaundice.
10. have impetigo, until 24 hours after treatment.
11. have a physician’s or other health professional’s
written order that the child be separated from other
We will follow the Johnston County School
system for the first day of inclement weather. For the
second and preceding days will make an independent decision
as to open or stay closed. Closing will be announced on
radio station Mix 101.5 FM and TV station WRAL TV5.
Cleveland Child Care and Development
Center follows the North Carolina Child Day Care Discipline
and Behavior Management Policy. There is a statement signed
by you that we keep in your child’s folder and we included
one at the end of this handbook.
A two week written notice is required if
you choose to withdraw your child from our program for any
reason. The notice will be effective the day it is given to
If you have a complaint about our
program, we ask that you speak with the director. The
director will work with you to resolve the issue. If you are
not satisfied with the resolution, you may contact the
owner. In rare instances, an issue may arise that can not be
resolved to the mutual satisfaction of Cleveland Child Care
and Development Center and the parents. Under such
circumstances, it may be necessary to disenroll the child
from the program.